Job Description

In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot.

You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day).

What you’ll do:

• Be the go-to contact for our Polish- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliver personal and engaging service (no copy-paste replies, no corporate scripts).
• Spot sales opportunities naturally and recommend products that truly match the customer’s needs.
• Keep an eye on quality and productivity, working with targets and KPIs while staying authentically you.
• Think in solutions, not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Qualifications

“High on energy, low on ego and with a little bit of humor.” You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That’s when you’re at your best.

Plus, you have:

• Availability for at least 24 hours/week (32, 36 or 40 hours are also possible).
• Full flexibility: available 7 days/week, comfortable working different shifts and weekends (around 1.5 weekends per month).
• Polish (native level) and English (C1–C2 level) skills - written and spoken at a professional level.
• MBO or HBO level (secondary/higher vocational education) or a completed college degree.
• A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.
• Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.
• A solution-oriented approach: you don’t just explain policies, you help find the best way forward.

Great extras:

• Experience in customer service, hospitality, retail or sales
• Interest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there!

Good to know

Shifts & Onboarding

We work with different shifts.

Monday – Friday:

• 08:00 – 16:30
• 08:45 – 17:15
• 10:00 – 18:30
• 12:30 – 21:00

Saturday – Sunday:

• 10:00 – 18:30

You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100%

Onboarding

You’ll start with a full-time, inspiring 1-week training program at the office. After that, you’ll follow a 13–15 week on-the-job onboarding program to build your confidence, skills and product knowledge.

Location & Working Conditions

This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position.

What’s in it for you

• 20% discount on Rituals products
• Discount on your OneFit or ClassPass subscription
• Unlimited access to the Rijksmuseum
• A MacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshops to support your growth
• Company activities: from the Amsterdam Marathon to festivities and online meditation classes
• Fresh fruit, free snacks and plenty of coffee (yes, plenty)

Your path to a new career

1. Apply now!
2. If your application stands out, our recruiter Veronica will contact you within 10 working days
3. You’ll be invited to an online writing assessment
4. A 15-minute telephone introduction with Veronica follows
5. An interview at our office with a Customer Relations Team Lead and Veronica, plus a tour of our workplace at The Edge West
6. If it’s a match, you’ll receive an offer with the terms of employment.

Questions? Email Veronica at [email protected] and mention ‘Customer Relations & Sales Ambassador - Polish’ in the subject line.

Diversity & Inclusion

We know great customer experiences come from different styles and strengths. If you’re good with people and motivated by results, you’ll fit in here.

At Rituals, we believe the best teams are built from different backgrounds and perspectives. Whoever you are, you’re welcome here, and we’d love to meet you!